Refund and Cancellation Policy

Draft pending attorney review

Last updated: October 24, 2026

Patient payments

When you pay a bill through the MedBillPay patient portal, your payment goes directly to your healthcare provider (the practice that sent your statement). Refunds of patient payments are issued by your provider under the provider's own refund policy. If you believe you were overcharged, charged twice, or paid the wrong amount, contact your provider's billing office using the contact information on your statement, or contact MedBillPay at info@medbillpay911.com or (281) 701-8950 and we will help route your request. Approved refunds are returned to the original card used for payment; card issuers typically post refunds within 5 to 10 business days.

Duplicate or erroneous charges

If a duplicate or erroneous charge is caused by a technical error in the MedBillPay platform, we will work with your provider to have it refunded promptly once confirmed.

Card disputes

You may also dispute a charge with your card issuer. We encourage you to contact your provider or us first, as this is usually the fastest way to resolve an issue.

Practices

Practices' fees, refunds of platform fees, and cancellation terms are governed by each practice's MedBillPay services agreement. A practice may stop using MedBillPay at any time by contacting us, subject to that agreement; payments already processed are not reversed by cancellation.

Contact

Medical Billing and Consulting 911 (MBC911), 10998 South Wilcrest Drive, Suite 206, Houston, TX 77099.
info@medbillpay911.com · (281) 701-8950